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Returns Policy

At Quality Locks, we pride ourselves on having the highest levels of customer service, and we will do our best to help you in any situation. 

Returns

In the unlikely event you need to return your item a refund, please return it within 14 days, unused and in the original packaging.

If there is a fault or problem with the item, your postage to return the item to us will be refunded (please send us the original copy of the return postage receipt). You will then have the option for either a full refund or an item exchange.

If there is no fault with the item and you are returning it because you no longer need or want the item, we are happy to grant a partial refund for the item (£1.50 for large letters, and £3.00 for small parcels will be charged to cover original postage costs and storage fees). However we will also be unable to issue a refund for the postage cost of returning the item to us. If your order value is over £50, we reserve the right to charge a 25% handling charge if you no longer want / need the item.

Exchanges

In the event you have received the correct item but wish to exchange it for another item, please return it within 14 days, unused and in the original packaging. A charge of £1.50 for large letters, and £3.00 for small parcels will be charged to cover exchange postage costs. We will also be unable to issue a refund for the postage cost of returning the item to us.

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