Your Basket

Your basket is empty.

a78771a874deeddb6f574d0fbb91451f
Back

Terms and Conditions

Quality Lock Ltd’s policy is to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Quality Locks Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language reference, referring site, and the date and time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how Quality Lock UK’s visitors use its website.

From time to time, Quality Locks Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally Identifying Information

Certain visitors to Quality Lock Ltd’s websites choose to interact with Quality Locks Ltd in ways that require Quality Locks Ltd  to gather personally-identifying information. You are asked to provide additional information, including as necessary the personal and financial information required to process transactions. Quality Locks Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Quality Locks Ltd. Quality Locks Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Quality Locks Ltd uses technology to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

Quality Locks Ltd may collect statistics about the behavior of visitors to its websites. For instance, Quality Locks Ltd may monitor the most popular pages on the qualitylocksuk.com site. Quality Locks Ltd may display this information publicly or provide it to others. However, Quality Locks Ltd does not disclose personally-identifying information other than as described below.

Refund Policy and Returns

When you make a purchase on our website you enter into a contract with Quality Locks Ltd which entitles you to cancel your order within seven days of the initiating transaction or within seven days of receipt of your goods, whichever is the longer.

If you have made, and paid for, an order using our online store and wish to cancel this order within seven days of the purchase, please contact Quality Locks Ltd, quoting your Order ID. Please note that a full refund may only be issued if the order is cancelled before it has been despatched. We will normally despatch orders within 1-3 working days.

RETURNS
In the unlikely event you need to return your item a refund, please return it within 14 days, unused and in the original packaging. If there is a fault or problem with the item, your postage to return the item to us will be refunded (please keep a receipt). You will then have the option for either a full refund or an item exchange. If there is no fault with the item and you are returning it because you no longer need or want the item, we are happy to grant a partial refund (£1.50 for large letters, and £3.00 for small parcels will be charged to cover original postage costs). However we will also be unable to issue a refund for the postage cost of returning the item to us.

EXCHANGES
In the event you have received the correct item but wish to exchange it for another item, please return it within 14 days, unused and in the original packaging. A charge of £1.50 for large letters, and £3.00 for small parcels will be charged to cover exchange postage costs.

Orders being returned must be shipped with their Order ID and Customer contact details to: UAP Ltd t/a Quality Locks, Unit 1 ALbert CLose Trading Estate, Whitefield, Manchester, M45 8EH.

Please note: for deliveries outside of the UK, your order might incur an additional charge. You will be contacted after your order has been processed to make payment for the extra cost of carriage. If you have any queries regarding this, please contact us directly on 0800 197 5625 before placing your order.

If you wish to cancel a transaction you have made or an order you have received, please contact us immediately by any method provided on our contact page.

Liability and Disclaimer
To the fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warrently condition or other term or any duty at common law or under express terms of the contact for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressively provided in these conditions. This does not affect your statuory rights.

Top